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Last updates: 2023.08.16

This website (“Online shop”) is owned and operated by JSC Vision Technologies (304892261) registered in Vilkpėdės str. 22, LT-03151 Vilnius (Lithuania) (“our, us” and “Seller”).

These terms and conditions (“Terms”) constitute a legally binding agreement ("Agreement") between you (“User” and/or “Customer”) and us, governing your access and use of Online shop and legal relations that arise from the purchase of Product or services (“Product, Products”) in Online shop. Therefore, by using Online shop, these Terms will automatically apply to you. You should make sure that you review them carefully before using the Online shop. Your use of and access to any page or part of Online shop indicates that you agree to comply with and be bound by all of these Terms and conditions, including Privacy policy.

If you do not agree to our Terms you are not permitted to access or use Online shop.

We recommend that you print or save these Terms. An up-to-date version of these Terms is always available in our Online shop.

Persons who are not registered in Online shop will be able to view and access only some of the features available in it, but will not be able to use certain services. Such persons are required to comply with Terms of Use, Privacy Policy and other terms set forth in the Online shop and applicable laws.

These Terms consist of the following Clauses:

Terms of use
Prices of Products and services
Sales contract conclusion and order processing
Payment
Shipping and delivery
Warranty and complaints
Return policy
Packaging rules in case of return
Best price guarantee
Governing law and dispute resolution
Intellectual property rights
Revision of terms
Customer support service and contact

1. TERMS OF USE

1.1. The use of Online shop and registering (creating an account) is free of charge.

1.2. You must provide accurate, complete and up-to-day information which is required for the registration process and to renew it when it changes. Detailed information about the types of data you must provide can be found in our Privacy Policy.

1.3. You can register an account using your email and password or using social networking platform, such as Facebook or Google.

1.4. You shall not assign, disclose or otherwise transfer your account to any third party. You must ensure safe storage of login information and immediately notify us in case you have any reason to suspect that your login information has been lost, stolen or otherwise used or can be used by inappropriate third parties. All actions that are accomplished using Customer’s identification codes will be considered as Customer’s actions, and Customer is liable for any results of such activities conducted through his account.

1.5. As soon as we suspect that any conditions of the Terms have been violated, we keep the right to cancel or suspend your account for the duration of the investigation.

1.6. The access to the Online shop and use of it, including viewing the pages, communication with us, downloading product information and making purchases in the Online shop shall be carried out by users exclusively for personal purposes which should in no way be connected to any trade, business or professional activity.

1.7. We reserve the right to change and modify the Terms at any time and you are responsible for checking the Terms regularly. You can find the date when last amendments were put in place in the beginning of these Terms. You may reject the change and terminate the Agreement by withdrawing your registration in Online shop immediately and by not using and accessing the Online shop. In that case prior consent to any earlier versions of Terms will remain in effect and enforceable as to any dispute between you and us. By continuing to access or use Online shop and its services, you agree to be bound by the revised Agreement.

2. PRICES OF PRODUCTS AND SERVICES

2.1. Price of Product is indicated on the product page and includes the value added tax applicable in the Republic of Lithuania at the time of the purchase.

2.2. Delivery price depends on the delivery method, that is chosen by the Customer during checkout, and is added to the price of purchase. Delivery method is chosen and its price is calculated in the shopping cart tab.

2.3. Online shop can change prices of Products in Online shop at any time.

3. SALES CONTRACT CONCLUSION AND ORDER PROCESSING

3.1. Sales contract between you and the Seller is concluded, when Customer processes shopping cart, indicates address, chooses payment method, examines these Terms and presses button ‘Order’. Contract is in force while all of its responsibilities are fully accomplished. If Customer does not agree with the Terms fully or partially, he is prohibited to order any Product.

3.2. By purchasing prescription eyewear in our Online shop, customer consents to the following:

You are over 18 years old and are not registered blind or partially sighted.
A suitably qualified person provided you with a valid written prescription for your glasses within the last 12 months.
You entered all prescription details correctly;
When requested you will supply your current prescription.

3.3. After choosing Product Customer adds his selection to the shopping cart by pressing ‘Add to cart’.

3.4. It is possible to change the quantity of Products and to remove Product from the cart before the payment.

3.5. To place the order, requested information has to be provided, payment method has to be chosen and button ‘Checkout’ has to be pressed.

3.6. Order is considered processed when ‘Checkout’ is processed, payment is received by the Seller and the Customer will be notified upon receipt of the order confirmation at the email address provided.

3.7. If ordered Products are not available, Seller will cancel order. Order can be canceled fully or partially. Customer will be immediately informed about canceling and shall decide to keep or to cancel the rest of his order.

3.8. In the event of full or partial cancellation of an order, the Seller shall refund to the Customer the amount of money corresponding to the purchase price of the canceled Product.

4. PAYMENT

4.1. Customer makes prepayment in an amount of 100% of the value of Products purchased in Online shop.

4.2. Order can be paid by payment card or payment systems available in Online shop.

4.3. Payments are made with the payment methods provided by third parties - our partners, which guarantee safe and reliable transfers. Seller does not get information about Customer’s bank or credit card.

4.4. When the order is confirmed and fully paid, Customer receives a confirmation email with a consignment note.

5. SHIPPING AND DELIVERY

5.1. Online shop delivers Products worldwide.

5.2. At Glasses Club, we offer:

FREE delivery to your chosen address in Lithuania, Latvia and Estonia for all orders over 50 €.
FREE delivery to your chosen address in the European Union for all orders over 100 €.
Rest of the world - shipping fees below apply.

5.3. Shipping time and delivery methods

Delivery method	Baltic countries (Lithuania, Latvia, Estonia)	European Union countries	UK and rest of the world
Omniva parcel boxes or Omniva courier	Delivery time 2-6 working days Delivery fee 5 € or FREE for orders above 50 €	-	-
Express Delivery DHL	Delivery time 2-6 working days Delivery fee 10 €	Delivery time 2-6 working days Delivery fee 15 €	Delivery time 2-6 working days Delivery fee 15 €
DPD parcel boxes parcel boxes or courier	-	Delivery time 7-14 working days Delivery fee 10 € or FREE for orders above 100 €	Delivery time 7-14 working days Delivery fee 10 € or FREE for orders above 100 €

Shipping times vary and are based on the processing time of the Products as well as on its arrival to our warehouse, plus the delivery time.

Upon receiving an order for the production of optical glasses, the Seller starts the production only when the Seller receives from the Buyer a complete and accurate prescription of the glasses lenses and other data that are necessary in each given situation. If the Customer has submitted an inaccurate and/or incomplete prescription/information, which prevents the Seller from producing a high-quality and conforming Product, the production of optical glasses will be started only after clarifying the information with the Customer and receiving additional information.

Products will be sent out in 24 hours after the Customer made the purchase and delivered in 1-5 working days, depending on Customer’s chosen delivery method.

If Customer’s chosen Product is not in our warehouse, it will be delivered to Customer in up to 7 days.

Express delivery is available for Products at an extra fee. The Customer will see the option during checkout with the shipping fee details and expected delivery time.

Delivery time of purchased Product may vary depending on the warehouse from which the Product is ordered. Sometimes delivery time may be delayed due to a fault of the warehouse or delivery service.

Delivery also may be delayed due to not enough info in the prescription.

As soon as the Seller sends out Customer’s purchased Products, the Customer will receive an email with the parcel tracking information. Our goal is to get the Products to Customer as quickly and efficiently as possible.

Shipping delays might occasionally occur for various reasons. Customer must ensure that the provided delivery address is correct. Extra attention must be paid to accents, spaces, and punctuation. If Customer has chosen to receive purchased Products at a company address, the company name must be clearly stated in the address line.

In case of a shipping delay, the Customer can contact the courier or the Seller at info@glassesclub.eu for the most recent updates. In case of changes made after the Product purchase has been made, the delivery date might change. The Seller does not take responsibility for any damage that occurs during shipping or for the lost Products.

5.4. Prescription glasses delivery

All orders with prescription lenses will take an additional 2 to 5 business days to process, depending on prescription type and lens tints, which affects standard shipping terms and increases delivery time accordingly. Delivery option and timing will be for your selection during checkout.

6. WARRANTY AND COMPLAINTS

6.1. At Glasses Club, quality is our main focus. We aim to provide the best possible products in the market, but in case the Customer feels like it has received a faulty Product, there is nothing to worry about, as we offer a 24-month manufacturer's warranty (except for Estonia - 12 months warranty). See the list below to check the issues that are covered under warranty and, if they occur, we will repair or replace your items at no extra charge.

	Issues covered	Issues not covered
Lens defects	Cracks caused by other reasons than careless handling	Exposure to extreme temperatures
	Coatings that start peeling off	Exposure to water for extensive amounts of time
		Careless handling
		Cleaning performed not in accordance with our recommendations
Frames defects	Loosened screws	Cleaning performed not in accordance with our recommendations
	Broken nose pads	Exposure to water for extensive amounts of time
	Weakened (or broken) hinges	Careless handling
	Chipped logos, jewels, or other similar adornments	Cleaning performed not in accordance with our recommendations
	Fading of color or oxidation

Products that fall under warranty cases should be in their original condition, not damaged and no parts can be missing. Otherwise, you are not eligible to claim a warranty.

6.2. If Product is inconsistent or broken, firstly the Customer is entitled to request the Seller to rectify free of charge the non-conformity of the Product with the provisions of the contract or to exchange, free of charge, the Product for one that ensures compliance with the provisions of the contract, except where this is impracticable or disproportionate. Customer has a right to request a discount or reject the deal and get a full refund, if:

6.2.1. Seller is unable to repair or exchange Product, or

6.2.2. Product’s repair or exchange was unsuccessful, or

6.2.3. Seller is unable to repair defects in a reasonable time frame.

6.3. The Seller has the right to put the refund on hold until the moment the Customer returns the Product and its original packaging or submits evidence that the return to the Seller has been done.

6.4. Within the first month of delivery of the Products to the Customer, the Seller shall pay for the costs of repairing or replacing the Products. During the subsequent guarantee period, the Seller will pay the relevant costs only if the claim is justified. In case of inconsistency or breakage of Product, Seller will not cover any expenses and take responsibilities for those disadvantages, if:

6.4.1. Product’s condition degraded / Product was broken because of the Customer;

6.4.2. Defects appeared because of improper use of the Product, including poor care of the Product;

6.4.3. Product’s condition changed during normal use of it;

6.4.4. Copy of the document that confirms purchase was not submitted.

6.5. Instructions for use of Product are added to every Product. Defects that appeared because of violation of these instructions, are not considered a guarantee case.

6.6. If there is Product breakage or severe damage that appears because of the negligence of the Customer or poor care, refund and free repair are not possible even before the guarantee time period is not over.

6.7. Product’s use and tear process is not a guarantee case. Environmental factors may cause decrease of a frame’s brightness and scratches on the lenses, which are not considered as manufacturing defect.

6.8. In frameless and string constructions of glasses lenses in most cases are the part of support, that is why Customer has to be especially careful with this type of glasses. Breakages or fractures of lenses because of the negligence of the Customer are not considered as guarantee cases.

6.9. NATURAL WEARINGNESS

Because of environmental factors and regular wear, signs of weariness appear on optical items naturally over time. The reduced glossiness of the frame, scratches on both the frame and the lenses, and such are signs of natural weariness. The warranty does not cover these as they are not considered to be the manufacturer's fault. Rimless and half-rimless glasses are prone to breakage and must, therefore, be worn with extra care. In this case, the damage is not covered under warranty.

In case of breaking, do NOT try to repair your eyewear yourself. The manufacturer's warranty does not cover products that have been tampered by an unauthorized company or person. Please note that frames and lenses have separate guarantees that cannot be interchanged.

At Glasses Club, our primary goal is to ensure maximum quality of the products we provide, thus safeguarding your utmost satisfaction. We are sure that you will love our product, as we do everything we can that each order is manufactured to perfection.

6.10. CLEANING AND MAINTENANCE

Proper cleaning and permanent storage of glasses in a hard case will ensure the longevity of the glasses. The Customer must follow the following rules:

Microfibre cloth and alcohol-free liquid lens cleaner or disposable wet wipes must be used. Both sides of the lenses and all parts of the frame must be rubbed gently. Jumpers or other clothing shall never be used for cleaning glasses. The abrasive particles create tiny scratches and a small amount of damage that builds up over time.
The coating of the eyeglass lenses may be damaged by heat. When exposed to a high temperature, the coating may crack or peel off. Since heat may also deform the frame, please never expose eyeglasses to direct sunlight or hot surfaces. Eyeglasses shall never be taken when going to a bath and shall never be left in a car on a hot day.
Eyeglasses must be protected from sharp objects and salty water.
Chemical substances, such as acetone, hair spray, perfume, insect repellents, etc., shall never be used as it might damage the coating or the frame.
Eyeglasses should be put on and taken off using both hands.
Don't wear your glasses on top of your head, as this will stretch out the temples and make them loose over time.

Provided terms for care instructions should be exercised in full to be eligible for our warranty.

7. RETURN POLICY

7.1. At Glasses Club, our main goal is to produce glasses as close to perfection as possible, ensuring they match Customer’s prescription and any needs completely. We are sure that the Customer will feel satisfied with our Products. If for a certain reason, the Customer is not satisfied with it, we are happy to provide it with a refund or seek an agreement that meets Customer’s expectation.

7.2. Customer can exercise withdrawal rights and return unwanted Product which was bought online within 100 days of the Product being delivered to Customer and request a refund. Seller will give Customer a full refund by way of the original payment method within 14 days of receiving the returned item. The Seller does not accept returns for Products after that period and, if Customer attempts to make a return, the Seller can ship it back to Customer’s default shipping address. Customer will be responsible for paying for shipping costs for returning purchased items. Customer can only return items by shipping service provided by Seller’s partners. Shipping costs are non-refundable. If Customer is eligible for a refund, the cost of return shipping will be deducted from Customer’s refund.

7.3. Customer can exercise withdrawal rights and return an online bought prescription eyewear within 100 days of the Product being delivered to Customer. In this case you can only request and the Seller can issue a refund for the eyewear frame. Withdrawal rights does not apply to prescription lenses. Seller will give Customer a refund by way of the original payment method within 14 days of receiving the returned item. The Seller does not accept returns for Products after that period and, if Customer attempts to make a return, the Seller can ship it back to Customer’s default shipping address and ask Customer to cover shipping costs.

7.4. Returned Products are Customer’s responsibility until they reach the Seller, therefore Customer shall make sure returned Products are packed up properly and can't get damaged during delivery.

7.5. In case of returning an inappropriate Product, the Customer will get refunded the full amount paid for the Product including the delivery fees, if such would occur, by a transfer to the bank account chosen by the Customer within 30 days after the return of the Product, if all the following conditions have been met:

7.5.1. The Seller has received and agreed to the Customer’s application for non-conformity of the Product; and

7.5.2. The Customer has returned the Product, and its original packaging and the state of the returned Product conforms with the requirements outlined in paragraph 7.5. of these Terms; and

7.5.3. There are no conflicts among both sides.

7.6. If the Seller notices unusual pattern of returns activity (e.g. the Customer is wearing the Products and then uses his right of withdrawal, orders and returns loads of Products, uses withdrawal rights for every purchase made with the Online shop, etc), the Seller might have to suspend or deactivate the registered account of the Customer and any associated accounts or not allow to make online purchase of Products. The Customer can contact the Customer Support Service when Customer believes the Seller has unfairly exercised the right established by this clause.

7.7. To use the right to return a Product and receive a refund, purchased and delivered Products must be returned in their unworn, original condition, in the original case, including the eyeglass case, and a lens cleaning cloth. The Customer must ensure that the original postage label is completely covered and invisible.

7.8. If 100 days have gone by since Product’s purchase, unfortunately, the Seller cannot offer a refund or exchange.

7.19. To complete a return, we require a receipt or proof of purchase.

7.10. Refunds (if applicable)

7.10.1. There are certain situations where only partial refunds are granted (if applicable):

7.10.1.1. In the event Customer purchased a prescription Product and entered incorrect prescription data which led to production of an incorrect prescription Product, the Customer is entitled only for partial refund and Seller returns money only for the frame in case prescription glasses were purchased.

7.10.2. When incorrect prescription data were entered for prescription lenses, the Customer is not entitled for any refunds.

7.10.3. When Customer adds a prescription document to the purchase of a prescription Product and the Seller produces an incorrect prescription Product (the fault of the Seller), the Seller will remake the purchased Product on its own cost or will make a full refund depending on Customer’s request.

7.10.4. Non-returnable items: Gift cards.

7.10.5. Once the Customer's returned product is received and inspected by the Seller, the Customer will receive a notification email. The Seller also notifies the Customer of the approval or rejection of requested refund.

7.10.6. If a requested refund is approved, the Customer will receive a refund within 10-14 days.

7.11. Late or missing refunds (if applicable)

In case the Customer hasn’t received a refund, we recommend first checking a bank account again. Taking into account that refund may take time to appear in a bank account, you could also contact your credit card company.

If after the first two steps were taken and you still have not received a refund, please contact us at support@glassesclub.eu.

7.12. Returning purchased products

7.12.1. To return purchased Product, please mail it to:

Glasses Club Store

Mokslininkų g. 6a,

08412 Vilnius, Lithuania

7.12.2. The Customer is responsible for the shipping costs for returning purchased Products. Shipping costs are non refundable. If you are approved for a refund, the shipping costs of your return will be deducted from the refund.

7.12.3. We recommend Customer to use the same courier to return the Products. If Customer would like to use another courier service, we recommend using a trackable shipping service or purchasing shipping insurance when returning the Product purchase over 75 €.

8. PACKAGING RULES IN CASE OF RETURN

8.1. The Product must be packed in the packaging in which the Seller has delivered the Product. The Customer is obliged to fill in the Product return sticker, which the Seller has sent at the same time as the delivery of the Product, and to add it to the packaging.

8.2. Customer can only return items by shipping service provided by Seller’s partners. Shipping costs are non-refundable.

8.3. The Customer is obliged to ensure the packaging of the Product in such a way as to ensure complete and safe transportation of the Product as a fragile and fragile object in such a way that the condition of the Product does not deteriorate and the properties and value of the Product do not decrease. Among other things, the Customer is obliged to inform the postal or delivery service provider about the requirements for transportation of such Products.

9. BEST PRICE GUARANTEE

Glasses Club makes sure that when the Customer buys with us, the Customer receives the highest quality Product at the best price. That's why we offer the "Best Price Guarantee" when purchasing at Glasses Club.

If within 30 days from the day of purchase the Customer finds a purchased Product sold elsewhere at a lower price, we will refund the overpaid amount in the form of a gift card.

9.1. How to get the Best Price Guarantee?

Contact us by email: info@glassesclub.eu.
Specify the link of the found product at a lower price. This link must lead only to e-shop registered in European Union countries.
If the Customer already made a purchase on www.glassesclub.eu and 30 days have not passed since the purchase date – please submit to the Seller the order confirmation received by email after shopping at www.glassesclub.eu.

9.2. Which products are covered by the Best Price Guarantee?

The Seller only offers the best price guarantee on identical frames or sunglasses. The other seller’s offered product’s color, model, shape, brand and all other details must be identical to the product we offer.

10. GOVERNING LAW AND DISPUTE RESOLUTION

10.1. Without prejudice to the application of the mandatory consumer protection provisions, these Terms are governed by Lithuanian law.

10.2. In the event of a dispute between User and Online shop which arise because of any provisions of the Agreement or because of a product’s defects, User has rights to lodge a complaint to Online shop. Complaint must be in any written form (or e-mail) and must contain User’s name, contact information, the date of complaint, description of the product's defect and requested solution. We will answer in any written format, including e-mail, within 15 days.

10.3. If User and Online shop are unable to resolve the conflict, User has the right to submit a complaint to the Lithuanian Consumer Rights Protection Centre.

10.4. If the parties do not agree with the resolution of the Lithuanian Consumer Rights Protection Centre, parties have a right to submit a claim to the State Court of the Republic of Lithuania where the dispute shall be resolved in accordance with Lithuanian Law.

10.5. Please note that the European Commission provides a platform for alternative out-of-court resolution of disputes, available on the website http://ec.europa.eu/odr.

10.6. In the event of failure of performance or improper performance of the obligation, the Customer agrees that his personal data will be transferred to a debt collection company for processing, collection of debt and for possible data entry into public databases.

11. INTELLECTUAL PROPERTY

11.1. The Online shop contents, including but not limited to images, videos, logos, menus, web pages, graphics, colors, tools, design, methods, functions and any software which helps the Online shop to conduct its activity is protected by copyright and by all other our intellectual property rights and the relevant rights holders. The reproduction of content, wholly or in part, and in any form whatsoever, is prohibited.

11.2. Users are only authorized to view the Online shop and its contents. The users are authorized to carry out temporary acts of reproduction, only for the personal use, which are provisional or incidental and an essential part of viewing the Online shop and its content. Please note that any author of works published on Online shop is entitled to claim the authorship of their work and to object to any distortion or any other modification of the works, including any damage to the works which may harm their honor or reputation.

11.3. All of the trade marks which distinguish Product posted sold in Online shop are registered trademarks of the respective owners and are used in Online shop for describing and advertising the Product. We and all other registered trademark owners are entitled to the exclusive use of the trademarks we respectively own. Any unlawful or unauthorized use of such trademarks is prohibited and entails serious legal consequences.

11.4. Please contact us at the following e-mail address if you are interested in linking to the publicly accessible web pages of Online shop content: info@glassesclub.eu.

12. REVISION TERMS

12.1. Seller reserves the right to revise and amend these Terms at any time, particularly as a result of changes in applicable laws and regulations. If, in our opinion, a change to the Terms is material, the Seller will notify the User about such changes one (1) calendar month prior to the changes coming into effect. Other changes are always available in Online shop and you are responsible for regularly reviewing these Terms. If you do not agree to the revised Terms, you may terminate this Agreement and delete your account by sending a notice to the Seller one (1) calendar month prior to the termination of Agreement. In this case, your acceptance of earlier versions of the Terms will remain in effect and will apply to any dispute between you and us. By continuing to access the Online shop after revised Terms enter into force, you agree to be bound by the new version of the Terms.

12.2. Notwithstanding the foregoing, changes to these Terms which (i) are more favorable to the User; (ii) required by law; or (iii) involve the addition of a new service; or (iv) do not diminish User's rights or increase User's liability - effective immediately if specified in the notice of change.

13. CUSTOMER SUPPORT SERVICE AND CONTACTS

JSC Vision Technologies

Vilkpėdės str. 22,

LT-03151 Vilnius,

Lithuania

E-mail: info@glassesclub.eu

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